FAQ
1. What products do you sell?
We offer a wide range of stylish apparel including dresses, shorts, shirts, and tights designed for comfort and everyday fashion.
2. Where do you ship?
We currently ship within the United States, Canada, and Europe.
3. How long does delivery take?
Delivery times depend on the shipping method:
• Express Shipping: 5–10 business days
• Standard Shipping: 7–12 business days
• Free Shipping: 8–13 business days
Processing time is 1–3 business days.
4. Do you offer free shipping?
Yes, we offer free standard shipping on eligible orders. Shipping charges (if any) are shown at checkout.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your order anytime.
6. What is your return policy?
We offer a 30-day return policy:
• Items must be unused and in original packaging
• Return request must be made within 30 days
• Proof of purchase is required
To start a return, contact us at:
📧 contact@aurayiah.com
7. Who pays for return shipping?
• Customers pay return shipping costs
• If the item is damaged, defective, or incorrect, we cover the cost
8. How long do refunds take?
• Refunds are processed within 10 business days after approval
• It may take additional time depending on your bank or card provider
9. Can I exchange an item?
We only offer exchanges if the item is:
• Damaged
• Defective
• Incorrect
For other cases, please place a new order.
10. What items are non-returnable?
The following items cannot be returned:
• Gift cards
• Digital/downloadable products
• Clearance or final sale items
• Used or damaged items (not due to our error)
11. What if I receive a damaged or wrong item?
Please contact us within 30 days with:
• Order number
• Issue description
• Photos of the item
📧 contact@aurayiah.com
We will provide a replacement or full refund.
12. Can I cancel my order?
Orders can only be canceled before they are processed. Once shipped, cancellation is not possible.
13. What if I entered the wrong address?
• Please contact us immediately
• If the order is already shipped, you may need to pay reshipping charges
14. Do you ship to PO Boxes or Alaska/Hawaii?
No, we currently do not ship to PO Boxes, Alaska, Hawaii, or U.S. Territories.
15. How can I contact you?
We’re here to help!
📧 Email: contact@aurayiah.com
📞 Phone: +1 740-592-5638
📍 Address: 95 Military St Apt 108, Houlton, ME 04730, United States
🕒 Hours: Mon–Fri, 10:00 AM – 8:00 PM (PST)