Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery typically takes 5–10 business days within the United States.

2. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number via email (where available).

3. What payment methods do you accept?

We accept the payment methods displayed during checkout, including major credit/debit cards and other secure payment options.

4. What is your return policy?

Eligible products may be returned within 30 days of delivery if they are unused and in their original condition. Please refer to our Return & Refund Policy for full details.

5. Can I cancel my order?

Orders may be canceled before they are processed or shipped. Once shipped, orders must follow our Return & Refund Policy.

6. Is my payment information secure?

Yes. All payments are processed through secure, encrypted third-party payment gateways. We do not store your complete card details.

7. How can I contact customer support?

Email: contact@aurayiah.com

Phone: +1 (406) 555-3987

8. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with your order number and photos of the item. Our support team will help resolve the issue as quickly as possible.