Cancellation Policy
Address: 32 Newquay Close, London, Hartlepool, TS26 0XG, United Kingdom
Phone: +44 1262 672657
Email: contact@aurayiah.com
Business Hours: 09:00 AM – 05:00 PM (Monday to Friday), GMT
1. Overview
At Aurayiah, we understand that sometimes plans change. Our cancellation policy allows customers to cancel their orders within a specific time frame while ensuring smooth and transparent processing.
2. Eligibility for Cancellation
Orders may be cancelled before they are processed or dispatched.
Once your order has been shipped, it cannot be cancelled.
In such cases, you can still return the item in line with our Return & Refund Policy.
3. How to Cancel an Order
To request cancellation, please contact us as soon as possible using one of the following methods:
Email: contact@aurayiah.com
Phone: +44 1262 672657
When contacting us, please provide your order number, name, and reason for cancellation to help us process your request quickly.
4. Processing Time
We aim to respond to cancellation requests within 12 business hours (Mon–Fri).
If your order has not yet been shipped, it will be cancelled and a confirmation email will be sent to you.
5. Refund for Cancelled Orders
If your order is successfully cancelled, a full refund will be issued to your original payment method within 7 business days (Mon–Fri).
Depending on your payment provider, the refund may take additional time to appear in your account.
6. Orders That Cannot Be Cancelled
Please note that the following orders cannot be cancelled once placed:
Customized or made-to-order items
Personalized products
Items that have already been processed or dispatched
If your order has already been shipped, you can still follow the return process after receiving your parcel.
7. Partial Order Cancellation
If you wish to cancel specific items from a larger order, please specify clearly which items you would like to cancel when contacting us.
Partial cancellations are only possible before shipment.
8. Customer Responsibilities
It is the customer’s responsibility to provide accurate contact details when placing an order.
Failure to respond to cancellation confirmation requests may result in delays or failed cancellations.
9. Effect of Cancellation
Once cancellation is confirmed:
The purchase agreement between you and Aurayiah
will be considered void.
You will not be charged for the cancelled order.
If payment has already been processed, a full refund will be arranged.
10. Contact Information
If you have any questions or need assistance regarding your cancellation request, please contact us:
Company Name: Aurayiah
Address:32 Newquay Close, London, Hartlepool, TS26 0XG, United Kingdom
Phone: +44 1262 672657
Email: contact@aurayiah.com
Business Hours: 09:00 AM – 05:00 PM (Monday to Friday), GMT