Frequently Asked Questions (FAQs)

About Our Products

1. What type of products does Aurayiah offer?
Aurayiah offers a carefully selected range of premium handbags, sneakers, slippers, and winter-style footwear for both men and women — combining comfort, quality, and modern design.

2. Are your branded items genuine?
Yes. All branded handbags and shoes are 100% authentic. We source our products directly from verified European distributors such as Bdroppy and BrandsGateway to ensure quality and authenticity.

3. How can I choose the right shoe size?
Every product page includes a detailed size guide. You can also contact our support team for personal advice before placing your order.

4. Are Aurayiah products suitable for sensitive skin or allergies?
Most of our shoes and handbags are made from skin-friendly, hypoallergenic materials. Each listing clearly mentions the materials used. If you have sensitivities, you can reach out to us before making your purchase.

5. What if I receive the wrong or faulty product?
In the rare case that you receive an incorrect or damaged item, please email contact@aurayiah.com or call +44 1262 672657 with your order number and photos. Our team will quickly arrange a replacement or a refund at no cost to you.

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Ordering & Payment

6. Where do you deliver?
We currently deliver across the United Kingdom — with free standard shipping on every order.

7. How long does delivery take?
Orders are processed within 1–2 business days (Mon–Fri).
Delivery usually takes 4–8 business days. For full details, visit our Shipping Policy page.

8. Can I change my delivery address after ordering?
If your order hasn’t been processed, contact us right away at contact@aurayiah.com or +44 1262 672657. Once an order ships, we can’t modify the address.

9. What payment methods do you accept?
We accept Visa, Mastercard, Maestro, PayPal, Google Pay, Shop Pay, Klarna, American Express, Diners Club, Discover, Union Pay, and Elo.

10. Can I modify my order after checkout?
Once an order is placed, changes are limited. If you contact us within 24 hours, we’ll do our best to assist before the order is processed.

11. Do you offer wholesale or bulk orders?
Aurayiah currently focuses on retail customers. For wholesale or partnership opportunities, please email contact@aurayiah.com.

Returns, Refunds & Cancellations

12. What is your return and refund policy?
We accept returns within 14 business days of delivery. Refunds are issued within 7 business days after we receive the returned item in its original, unused condition. For details, see our Return & Refund Policy.

13. Can I cancel my order after purchase?
You can cancel within 12 hours of placing your order by emailing contact@aurayiah.com or calling +44 1262 672657. Once the order is processed or shipped, cancellation isn’t possible.

Order Issues & Support

14. How do I track my order?
After your order ships, you’ll get a confirmation email with a tracking number and link. Tracking updates may take up to 24 hours. You can also log in to your Aurayiah account to view your order status anytime.

15. What if my parcel arrives damaged?
If your parcel arrives damaged, please contact us within 14 business days (Mon–Fri) with your order number and photos. We’ll arrange a replacement or refund in line with UK consumer protection laws.

16. What happens if a product goes out of stock?
If an item is unavailable, you can sign up for a restock alert on the product page or contact our team for similar product suggestions.

Account & Privacy

17. Can I create an Aurayiah account?
Yes, creating an account allows you to track your orders, manage your details, and enjoy faster checkouts for future purchases.

18. How does Aurayiah protect customer data?
Your privacy matters to us. All customer data is handled securely and in full compliance with UK GDPR. For details, please read our Privacy Policy.

19. How can I unsubscribe from marketing emails?
You can unsubscribe anytime using the “Unsubscribe” link in our emails or by contacting contact@aurayiah.com.

Contact Us

If you have any questions or need help, reach out to us:

Address: 32 Newquay Close, London, Hartlepool, TS26 0XG, United Kingdom
Phone: +44 1262 672657
Email: contact@aurayiah.com
Business Hours: 09:00 AM – 05:00 PM (Monday to Friday), GMT