Address: 32 Newquay Close, London, Hartlepool, TS26 0XG, United Kingdom
Email: contact@aurayiah.com
Phone: +44 1262 672657
Business Hours: 09:00 AM – 05:00 PM (Monday – Friday, GMT)
1. Overview
At Aurayiah , customer satisfaction is our top priority. If you’re not fully happy with your purchase, we’re here to help. This Return & Refund Policy explains how to return items, request refunds, and the conditions that apply.
2. Eligibility for Returns
Items may be returned within 14 days of delivery.
Products must be unused, unwashed, and in original packaging with all tags attached.
Proof of purchase (such as an order number or receipt) is required.
Certain products, such as intimate wear, personalized goods, and clearance items, may not be eligible for return due to hygiene or customization reasons.
3. Return Process
To initiate a return, please contact our support team at contact@aurayiah.com within the eligible return period.
Once your request is reviewed, our team will provide return instructions and the correct return address.
Customers are responsible for return shipping costs, unless the product arrived damaged or defective.
4. Damaged or Defective Items
If an item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.
Include photographs of the issue so we can assess the claim quickly.
Once approved, we will either replace the item or issue a full refund, including shipping fees.
5. Refunds
Approved refunds are processed within 5–10 business days after we receive and inspect the returned product.
Refunds are credited to the original payment method used during checkout.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
6. Late or Missing Refunds
If you haven’t received your refund after the stated period, please check with your bank or payment provider first.
If the issue persists, contact us at contact@aurayiah.com, and we’ll gladly assist.
7. Exchanges
We currently offer exchanges for defective or damaged items only.
If you need a replacement for another reason, please request a return and place a new order once your refund is processed.
8. Cancellations Before Dispatch
Orders can be cancelled within 12 hours of placing them, provided they haven’t been shipped.
Once shipped, standard return and refund procedures apply.
9. Exceptions
The following items are not eligible for return or refund:
Gift cards or digital products
Intimate or sanitary goods
Customized or engraved items
Final-sale or clearance items
10. Contact Information
For any questions about this policy or your order, reach out to us:
Address: 32 Newquay Close, London, Hartlepool, TS26 0XG, United Kingdom
Email: contact@aurayiah.com
Phone: +44 1262 672657
Business Hours: 09:00 AM – 05:00 PM (Monday to Friday, GMT)
